SHIPPING & DELIVERY POLICY

SHIPPING:

How is the delivery time calculated?


When processing with your order, we consider these factors when calculating the Estimated Delivery Date:

Order Processing:

After your payment is authorized and verified, we will start processing your order and this process often takes 1-4 business days, so please be patient with us.

Transit Time:

Delivery carriers have now implemented social distancing policies. This means that during your delivery you will no longer be asked to sign an electronic device on delivery and their staff will not physically hand the parcel to you

Need a rush order? Please email us at Help@trcozy.com.

 The range reaches United States of America (including Alaska, Hawaii and APO, EPO, DPO address), and Canada, Australia, EU and many other countries around the world.
 

As we comply with COVID-19 guidelines, shipping timelines may vary. Currently our delivery carriers are experiencing intermittent delays.

Please note that these are estimated delivery times only.

How much is the shipping charge?
Shipping charges are estimated due to your location and the order’s weight. The minimum shipping fee will be $6.99.

Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.

ORDER TRACKING

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.

For customers who select economy shipping, to track the order, you can visit Trackingmore or directly at the courier's website:

  • PostNL
  • SF Express
  • Sing Post

TAXES & DUTIES

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

The payment of these fees and taxes is the responsibility of the recipient and will not be covered by this website. For further details of charges, please contact your local customs office.

 

Any question, be free to contact us, and we will get back to you in the first chance!

Please email us at Help@trcozy.com or call us at +(852)5133 5918

Thank you all for your concern and support!