We hope we can answer your question below, but if not, feel free to contact us!
RETURN & EXCHANGES
30-Day Return Policy
We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy! We will gladly accept return orders within 30 days of receiving your product for a full refund under the following condition:
* Items must be in original condition, unworn, unwashed, NEW with tag, returned in the original plastic bag packaging.
* Products on sale cannot be returned once purchased.
* We reserve the right to reject returns sent or communicated beyond the return period limit, or items (and their packaging) which are not in their original condition.
* Any bundles or packs must be returned in full and under the above condition for a full refund.
Please email us at Help@trcozy.com with your order number and the reason for return. We will respond to you within 2 business days with the return shipping address.
* Please follow our steps emailed to you to contain certain packaging information when return the item so we can successfully process your returns.
* The customer is responsible for the shipping costs, customs, taxes and all the other fees of returning the product to us.
* Please return the package with a valid tracking number for your personal insurance. We will not be responsible for any lost return packages.
Please allow 2-4 business days to process the return once it’s received. We will refund the price of the merchandise including any taxes you were charged upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
Our site does not offer an exchange policy, please submit a new order for your new items.
Email us anytime at Help@trcozy.com ! If you contact us after business hours, we will get back to you the following business day.
We'd Love to Help
Questions or concerns about a product? Any problem? Our customer care team is here to help. Contact us via Email and we'll be sure to get back to you as soon as possible.